How Our Shipping Works...
Any questions or concerns, don't hesitate to contact us at shop@absynthetika.com
How Our Returns Work...
Due to the nature of our product, Absynthetika does not offer refunds or exchanges on custom orders. Should there be a problem with the craftsmanship of an item, Absynthetika will make any repairs necessary free of charge within 30 days. An email must be sent to us at shop@absynthetika.com within 7 days of receipt of item for this to be possible. Please be aware that craftsmanship refers to a problem with the quality of our work, NOT sizing. You are responsible for sending us the correct measurements. We will do our best to assist you in obtaining these measurements (links to instructionals on taking body measurements are on the website, and we will send you emails inquiring as to any unusual numbers that we see), however it is ultimately up to you to send us the correct information.
Off the rack items may be exchanged within 30 days as well (provided there is an email sent to us at shop@absynthetika.com within 7 days of receipt). If the problem is with craftsmanship, Absynthetika will cover all postage costs. If there is a sizing issue, we will exchange for another size, however the postage will be your responsibility (as we get our sizing information from you).
Refunds will only be provided if an item was misrepresented by Absynthetika and a replacement cannot be found. We're honest folk, so this is unlikely to happen.
Ultimately, if something needs to be exchanged and Absynthetika is at fault, we won't charge you extra money or postage for said exchange. If it is an issue of sizing or buyers remorse, this is not our fault, and so we're not going to pay for the postage (or exchange if it's a custom order).
If you have any questions regarding our returns policy, please email us at shop@absynthetika.com before
ordering. You will receive a reply within one business day.
